Does LeShuttle "over sell" capacity?

No - we do not oversell any of our departures.

All of our trains have spare, unsold capacity and on peak travel days, this is increased to provide more flexibility in ‘real time’. It helps us to offer a better quality of service to our customers as it allows for passengers who may be delayed reaching our terminal, or by forces outside of our control (such as delays at border controls).

Even with the additional trains we are only able to transport a finite number of vehicles per hour - once that limit is reached it can give the appearance of overbooking as the service will appear saturated while we work to clear any backlog of vehicles caused by earlier delays.

• Related: What is the complaints procedure for delays or service issues related to the border authorities?