Submit a request – Eurotunnel Le Shuttle Support

Your email address

What is the nature of your enquiry?

Subject*

Title*(optional)

First Name*

Surname*

Country of Residence

Daytime Contact Number(optional)

Where did this issue occur?*

Browser (including version)

Device make & model

URL or page/screen where the error or problem occured*

Was there an error message or error code?*

What was the error message or error code (you can also provide a screenshot/video at the end of the form)

Was the error related to a My Eurotunnel account?*

Email address associated with the LeShuttle account

Was the error related to a specific booking?*

Have you already travelled?(optional)

Are you contacting us regarding your personal travel insurance or Motor breakdown?(optional)

Group Name(optional)

Reason for travel(optional)

For example: Charity/Car show

In which currency would you like the quote?

Would you like to pay in £ or €

Number of vehicles

Number of vehicles you are looking to book - must be 20 vehicles or more. PLEASE DO NOT USE THIS FOR COACH BOOKINGS - VISIT https://www.eurotunnel.com/uk/trade/coach-operators/

Vehicle type(optional)

Added Extras - If required(optional)

Are the vehicles modified, do they have low ground clearance or are they wide sports cars?(optional)

Ticket Type Required(optional)

Which direction will your journey be starting?(optional)

Which date would you like to travel out?(optional)

Preferred outward crossing time(optional)

Which date would you like to return?(optional)

Preferred return travel time(optional)

Address Line 1(optional)

Address Line 2(optional)

Postcode(optional)

Retiree Number(optional)

Was your journey delayed?(optional)

My Journey was delayed(optional)

Ticket Type (cycle service)(optional)

Where did the incident occur?(optional)

What ticket type would you like?(optional)

Direction of Travel(optional)

Outward Travel Direction(optional)

Outward Travel Date(optional)

Pick up time (Folkestone to Calais)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Outward Pick up time (Calais to Folkestone)(optional)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Outward Travel Time(optional)

Return Travel Direction(optional)

Return Travel Date(optional)

Pick up time (Calais to Folkestone)(optional)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Pick up time (Folkestone to Calais)(optional)

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Return Travel Time(optional)

If you are bringing any pets, how many?(optional)

Number of Animals being transported*

Number of Cats(optional)

Number of Dogs(optional)

Number of Ferrets(optional)

Item lost in(optional)

Please note: Items found on our terminals will be retained for one month with the exception of passports and driving licences, which will be returned to the appropriate point of issue. Bank cards will be securely destroyed once received by the central Lost Property Office in Folkestone. Items lost in France will be returned to the Folkestone office every other week.

Number of cycles(optional)

Of which, how many are Electric cycles?

Number of cyclists(optional)

Please note tandem cycles are priced for 2 cycles/passengers.

Which currency would you like to pay in?(optional)

Which Retailer?

Value of voucher required

In which currency would you like the voucher?

I am a Flexiplus Customer (optional)

Booking reference number*(optional)

Disclaimer for PET travel scheme/Balai Directive on Passenger Service*

By ticking this box I confirm that I have read and accept the Disclaimer for PET travel scheme/Balai Directive on the Passenger Service, which can be found here: https://www.leshuttle.com/getmedia/e388090b-9af3-42a5-b7da-7e25a9283ac1/EUROTUNNEL-DISCLAIMER-UP-TO-20-ANIMALS.pdf

Pet Transporter Account Number*(optional)

Requests made with less than 2 working days notice will not be accepted*(optional)

Please confirm acceptance of this.

Pet Transporter Company Name*

*As it appears in the type 2 licence.

Charity Name(optional)

Registered Number(optional)

What is the country you are travelling from?*

Please note travel from Ukraine, Poland, Romania and Belarus require additional authorisation. For more information please visit https://www.gov.uk/government/news/new-rules-for-commercial-imports-of-pets-from-higher-risk-countries

Vehicle Make and Model*

Vehicle Registration Number (VRN)*

Is your vehicle empty?*(optional)

Will you have a trailer?*

What will be in the trailer?

Type 2 Certificate Number*

Copies required, please attach to your request at the bottom of this form

Vehicle Approval Certificate Number*

Copies required, please attach to your request at the bottom of this form

I confirm that I have applied for a Goods Movement Reference (GMR)*(optional)

Copies required, please attach to your request at the bottom of this form

Goods Movement Reference (GMR)*

Is your vehicle registration on the GMR the same as the vehicle on your Eurotunnel booking?*(optional)

I confirm that I have applied for any French customs barcodes (envelope/MRN)

Copies required, please attach to your request at the bottom of this form

French customs barcodes (envelope/MRN) reference*

Are you travelling under ATA/TIR Carnet?*(optional)

Driver's Name*(optional)

Driver's Passport Number(optional)

Driver's Email Address(optional)

Driver's Contact Telephone number*(optional)

Operating system (including version)*

Are you using any adblocking addons, privacy addons, or using a VPN/Proxy on your device?*

Please give details

Insurance Policy Number(optional)

Shareholder/LSC Reference(optional)

If you were you issued with a code on the day you travelled, enter it here(optional)

Description*

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here