Eurotunnel Le Shuttle Support
Submit a request

Submit a request

If you have an enquiry that isn't already covered by our Frequently Asked Questions, please complete and submit the contact form below.

Response times vary depending on the nature of the enquiry and can take up to 28 working days, although we aim to reply as quickly as possible..

For booking amendments, please log in to your booking online, either through your Club LeShuttle account or with your booking reference and password. If you are unable to amend online or you need urgent assistance please use our webchat facility or call our Contact Centre during our opening hours

Please choose your issue below...

Your email address

How can we help with your query?

Please select one of options from the drop-down menu above that best suits your reason for contacting us.

Subject*

Title(optional)

First Name

Surname

Daytime Contact Number(optional)

Is your contact relating to an insurance product purchased on the Website?(optional)

Are you contacting us regarding your personal travel insurance or Motor breakdown?(optional)

Have you already travelled?(optional)

Insurance Policy Number(optional)

Was your journey delayed?(optional)

My Journey was delayed(optional)

Direction of Travel(optional)

Outward Travel Direction(optional)

Outward date(optional)

Booked departure time of your outward journey(optional)

Actual travel time of your outward journey(optional)

Return Travel Direction(optional)

Return date(optional)

Booked departure time of your return journey(optional)

Actual travel time of return journey (optional)

Direction of Travel(optional)

Date the item was lost(optional)

Location item was lost(optional)

Please note: Items found on our terminals will be retained for one month with the exception of passports and driving licences, which will be returned to the appropriate point of issue. Bank cards will be securely destroyed once received by the central Lost Property Office in Folkestone. Items lost in France will be returned to the Folkestone office every other week.

Where did the incident occur?(optional)

Date incident occurred(optional)

Vehicle Registration Number (VRN)*

Vehicle Make and Model*

Booking reference number(optional)

Please provide any additional information you feel might be helpful.

A member of our team will be in touch as soon as possible.

Attachments(optional)

Add file or drop files here