Submit a request

If you have an enquiry that isn't already covered by our Frequently Asked Questions, please complete and submit the contact form below.

Depending on the nature of your contact, it may take up to 10 working days for a response. If you need urgent assistance please use our webchat facility or call our Contact Centre during our opening hours

For example: Charity/Car show

Would you like to pay in £ or €

Number of vehicles you are looking to book - must be 20 vehicles or more. PLEASE DO NOT USE THIS FOR COACH BOOKINGS - VISIT https://www.eurotunnel.com/uk/trade/coach-operators/

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Please select your preferred travel time - please note any request is subject to availability and will be confirmed to you as soon as possible.

Please note: Items found on our terminals will be retained for one month with the exception of passports and driving licences, which will be returned to the appropriate point of issue. Bank cards will be securely destroyed once received by the central Lost Property Office in Folkestone. Items lost in France will be returned to the Folkestone office every other week.

Please note tandem cycles are priced for 2 cycles/passengers.

By ticking this box I confirm that I have read and accept the Disclaimer for PET travel scheme/Balai Directive on the Passenger Service, which can be found here: https://www.leshuttle.com/getmedia/e388090b-9af3-42a5-b7da-7e25a9283ac1/EUROTUNNEL-DISCLAIMER-UP-TO-20-ANIMALS.pdf

Please confirm acceptance of this.

*As it appears in the type 2 licence.

Please note travel from Ukraine, Poland, Romania and Belarus require additional authorisation. For more information please visit https://www.gov.uk/government/news/new-rules-for-commercial-imports-of-pets-from-higher-risk-countries

Copies required, please attach to your request at the bottom of this form

Copies required, please attach to your request at the bottom of this form

Copies required, please attach to your request at the bottom of this form

Copies required, please attach to your request at the bottom of this form

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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