What happens if my ticket expires? – Eurotunnel Le Shuttle Support

All standard LeShuttle tickets are non-refundable but remain valid for one year from the booking date, as long as they have not expired. Once a ticket expires, it can no longer be used for travel and will be forfeited.

Travel Insurance Claims
If you were unable to travel and need to file a claim with your travel insurance provider, our Customer Support Team can assist. Simply reach out via our Contact Form, and we’ll be happy to provide a supporting letter for your claim.

No Exceptions for Refunds
Please note that we are unable to offer refunds on non-refundable tickets under any circumstances.

Ticket Expiry Information

This will depend on your ticket type and when you made your booking. Please select your specific ticket type below (found on your booking confirmation) for further information:

Can I amend my Day/Overnight ticket?

Can I amend my Short Stay Saver ticket?

Can I amend my Standard Ticket?

Can I amend my Standard Refundable/Standard Plus ticket?

Can I amend my Short Stay Flexiplus ticket?

Can I amend my Flexiplus ticket?

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