Can I amend my Standard Plus ticket?

Your ability to modify a ticket depends on the original purchase date. Below are the guidelines based on when your ticket was purchased.

Tickets Purchased Between March 5, 2025 and March 16, 2026

Validity & Amendments

• Tickets are valid for the selected travel date and time but may be amended for travel within one year of purchase.
• Changes are allowed, subject to availability, an amendment fee, and any fare difference.
• Amendments can be made up to four hours after booked departure time; after this, the ticket expires and is no longer valid.
• If the outward journey is missed, the return journey remains valid under these conditions.

Expired Bookings

• Expired tickets cannot be used and require the purchase of a new ticket at the current fare for the affected journey.
• Expired tickets are non-refundable.

Upgrades

• Before the outward journey, tickets may be upgraded to a Flexiplus ticket, subject to availability and fare differences.
• If a ticket is cancelled after an upgrade, only the upgrade cost will be refunded.

Cancellations & Refunds

• Standard Plus tickets are refundable if cancelled more than 7 days before the scheduled travel date, subject to a cancellation fee.
• Tickets are non-refundable if:
  • Cancelled less than 7 calendar days before travel.
  • Amended less than 7 calendar days before departure to a later date within the ticket’s one-year validity.

Tickets Purchased on or After March 16, 2026

Validity & Amendments

• Tickets are valid for the selected travel date and time but may be amended for travel within one year of purchase.
• Changes are allowed, subject to availability, an amendment fee, and any fare difference.
• Amendments can be made up to four hours after booked departure time; after this, the ticket expires and is no longer valid.
• If the outward journey is missed, the return journey remains valid under these conditions.

Expired Bookings

• Expired tickets cannot be used and require the purchase of a new ticket at the current fare for the affected journey.
• Expired tickets are non-refundable.

Upgrades

• Before the outward journey, tickets may be upgraded to a Flexiplus ticket, subject to availability and fare differences.
• If a ticket is cancelled after an upgrade, only the upgrade cost will be refunded.

Cancellations & Refunds

• Standard Plus tickets are refundable if cancelled more than 2 days before the scheduled travel date, subject to a cancellation fee.
• Tickets are non-refundable if:
  • Cancelled less than 2 clear calendar days before travel.
  • Amended less than 2 clear calendar days before departure to a later date within the ticket’s one-year validity.