What is the complaints procedure for delays or service issues related to the border authorities?

The UK and French border controls are outside of Eurotunnel Le Shuttles control and operate independently from our operation.

If you have concerns, queries or complaints about their operations you can contact them using the links below.

UK Border Force:
https://www.gov.uk/government/organisations/border-force/about/complaints-procedure 

French Douane:
https://www.douane.gouv.fr/engagements-et-qualite/contacter-la-douane-par-voie-electronique